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The best browser for viewing the Web sites is Internet Explorer 5.0 or higher. Although you can access the Web sites using AOL or Netscape you may run into viewing issues because the sites are optimized for I.E. 5.0 or higher.
The Web site won't open when I link from another Web site. What do I do to fix this?
Try accessing the Web site by typing the Web address directly into the address bar and hit enter.
When I enter my agent id and password into the log on area and hit enter, it just brings me back to the log on page. How do I fix this?
Select the "Tools" option at the top of the Internet Explorer Web browser, Select "Internet Options".
This will open Internet Options Properties box. Look for the section "Temporary Internet Files" and select the button "Delete Files".
Then check the box the states "Delete all offline content". Then select the OK button.
Once this is complete close this window by selecting OK, and then close the Web browser altogether by selecting the X in the upper right corner. Then, reopen and try to log on again.
The Web site automatically logs me in. How do I make it so I can type in agent #s and passwords again?
When you log on to the Web site, you will have the option to remember you log on information so in the future you do not have to type it in.
To undo this option, select the logoff option at the top of the screen.
Then select the link that states, "In the future do not remember my log on".
Then, return to the home page and you will have access the log on and password screen.
Suggest a question.
If your question was not answered here, email it to us and a
GWINS Representative will respond with an answer and post your question on
LBH's FAQ page for others. Send questions to GWINS Internet Support
You may also contact the Web support hotline at 888-246-0011.
To find things fast on the site use Favorites, otherwise use our site map.
Back to Frequently Asked Questions
If your question was not answered here, email it to us and a
GWINS Representative will respond with an answer and post your question on
LBH's FAQ page for others. Send questions to GWINS Internet Support
You may also contact the Web support hotline at 888-246-0011.
To find things fast on the site use Favorites, otherwise use our site map.
Back to Frequently Asked Questions